Cancellation & Refund Policy

Thank you for shopping at Zishq. Please read our policy carefully regarding returns and refunds

Strict Refund Condition: ​

We only issue refunds or replacements if the jewelry item you received is defective, damaged, or incorrect. We do not accept returns for change of mind.

Timeframe:​

You must notify us and send the unboxing video proof within 24 hours of receiving your package. Contact us via email at zishq.official@gmail.com or via WhatsApp at +91 9380960129.

Processing:​

Once your video proof is reviewed and approved by our team, we will process your refund back to your original payment method (Credit Card/UPI) within 5 to 7 working days.

Mandatory Unboxing Video:​

To claim a refund or replacement for a defective item, you MUST provide a continuous, unedited unboxing video from start to finish. The video must clearly show the unopened package label, the opening process, and the defect in the item. Without a complete unboxing video, your request will be rejected.